Frequently Asked Questions
Everything you need to know about your Ilona Andrews Store order
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to order?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the best fit.
Are your materials ethically sourced?
Yes, we prioritize high-quality fabrics and work exclusively with manufacturers who adhere to strict fair labor practices and environmental standards.
Can I track my package after it ships?
Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.